Nally Customer Care

<h3>How long does shipping take?</h3>
<p>Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, estimated delivery times are:</p>
<ul>
<li>United States: 5–10 business days</li>
<li>International: 7–21 business days</li>
</ul>
<p>Delivery times are estimates and may vary due to customs, carrier delays, weather, or high-volume periods. Tracking information will be sent once your order ships.</p>

<h3>Where do you ship?</h3>
<p>We ship within the United States and select international locations. Shipping availability and rates are calculated at checkout.</p>

<h3>Is shipping free?</h3>
<p>We offer free standard shipping on qualifying orders. Promotions may change at any time without notice.</p>

<h3>Where is Nally based?</h3>
<p>Nally is an online beauty and personal care brand serving customers internationally. Orders may ship from domestic or international fulfillment centers depending on inventory availability.</p>

<h3>Who delivers my package?</h3>
<p>Orders are delivered by trusted carriers such as USPS, UPS, FedEx, DHL, or your local postal service.</p>

<h3>What if I enter the wrong shipping address?</h3>
<p>Please contact us immediately at YOUR EMAIL. If the order has already been processed or shipped, we cannot guarantee changes. Customers are responsible for providing accurate shipping information at checkout.</p>

<h3>What if my package is marked delivered but I did not receive it?</h3>
<p>Please contact the shipping carrier first to verify delivery. If you still need assistance, contact us within 7 days of the delivery date. Nally is not responsible for lost or stolen packages confirmed as delivered by the carrier.</p>

<h3>Are your payments secure?</h3>
<p>Yes. Our website uses SSL encryption (HTTPS). Payments are securely processed through trusted third-party providers such as Stripe, PayPal, and Shopify Payments. We do not store credit card information on our servers.</p>

<h3>What payment methods do you accept?</h3>
<p>We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Shop Pay (if enabled).</p>

<h3>What is your return policy?</h3>
<p>We offer a 14-day return window from the date of delivery. Items must be unused, unopened, and in original packaging. Due to hygiene reasons, opened beauty or personal care products cannot be returned.</p>

<h3>When will I receive my refund?</h3>
<p>Once your return is received and inspected, approved refunds are processed to the original payment method within 5–10 business days.</p>