RETURN POLICY
<p><strong>RETURNS & REFUNDS</strong></p>
<p>----</p>
<p><strong>Return Window</strong></p>
<p>Our policy lasts <strong>14 days</strong> from the date your order is delivered. If 14 days have passed, we unfortunately cannot offer a refund or exchange.</p>
<p><strong>Return Eligibility</strong></p>
<p>To be eligible for a return, your item must be:</p>
<ul>
<li>Unused, unopened, and in the same condition that you received it</li>
<li>In its original packaging</li>
<li>Accompanied by proof of purchase (order number or receipt)</li>
</ul>
<p><strong>Non-Returnable Items</strong></p>
<p>Due to hygiene and safety reasons, we do not accept returns for:</p>
<ul>
<li>Opened or used beauty, hair, or personal care products</li>
<li>Sale or discounted items</li>
<li>Gift cards</li>
<li>Digital products</li>
<li>Items damaged due to misuse, improper handling, or normal wear and tear</li>
</ul>
<p><strong>How to Request a Return</strong></p>
<p>To start a return, you must first contact us at
<strong>contactnallyboutique@gmail.com</strong> within 14 days of delivery.</p>
<p>Please include:</p>
<ul>
<li>Your order number</li>
<li>The reason for the return</li>
<li>Clear photos (required for damaged or defective items)</li>
</ul>
<p><strong>Do not send items back without prior approval.</strong> Returns sent without authorization may not be accepted.</p>
<p><strong>Damaged or Incorrect Items</strong></p>
<p>If your item arrives damaged, defective, or incorrect, please email us within <strong>48 hours</strong> of delivery at <strong>contactnallyboutique@gmail.com</strong>. If approved, we will offer a replacement or refund at no additional cost.</p>
<p><strong>Refunds</strong></p>
<p>Once your return request is approved and the item is received (if required), we will notify you by email. If approved, your refund will be processed to your original payment method within <strong>5–10 business days</strong>.</p>
<p><strong>Late or Missing Refunds</strong></p>
<p>If you haven’t received your refund yet, please:</p>
<ul>
<li>Check your bank account again</li>
<li>Contact your credit card company</li>
<li>Contact your bank (processing delays are common)</li>
</ul>
<p>If you still have not received your refund, contact us at <strong>contactnallyboutique@gmail.com</strong>.</p>
<p><strong>Return Shipping</strong></p>
<p>If a return is approved, we will provide return instructions by email. Customers are responsible for return shipping costs unless the item was defective or incorrect.</p>
<p>We recommend using a trackable shipping service for returns. We are not responsible for items lost in transit.</p>